Joining a new team remotely; the home-office culture club

Posted on Friday 22 April 2022.

Remote working, virtual work, teleworking, home-office or whatever you call it, the Covid-19 global pandemic turned it up a notch- and now it’s here to stay! A recent study by ‘findstack’ found that 77% of remote workers feel more productive working from home, and 85% of managers believe that having teams with remote workers is

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What You Need to Know: SITS22 Education Programme Revealed

Posted on Wednesday 20 April 2022.

You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be covering everything from ITIL to CMDBs, with sessions from big names in the industry including our Chief Value & Innovation Officer (CVIO), David Wright. Gain insight and practical advice One

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Revealing the SDI Awards 2022 Winners!

Posted on Friday 25 March 2022.

On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic,  there were high levels of excitement as we finally got to reunite with friends old and new!

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Industry Recognition Award goes to CGI- 10 years of commitment to service excellence

Posted on Friday 25 March 2022.

From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part

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Meet the Awards 2022 Finalists: DVSA

Posted on Thursday 17 March 2022.

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Driver & Vehicle Standards Agency (DVSA): Finalist – Best (Small to Medium) Service Desk 2022 What made you decide

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