Meet the Awards 2022 Finalists: Fujitsu

Posted on Friday 18 February 2022.

Serco achieve 3star Certification in their very first audit

Posted on Wednesday 16 February 2022.

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support

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Meet the Awards 2022 Finalists: iVendi

Posted on Thursday 10 February 2022.

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s what iVendi told us: Finalist, Best (Small-Medium Enterprise) Service Desk 2022   Founded in 2009, iVendi has grown rapidly by working with

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Ways of working: From no chairs or windows to Artificial Intelligence…

Posted on Thursday 3 February 2022.

SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we asked a few ‘just for fun’ questions, and a few about her work experience in the ITSM industry so far.  We loved Kim’s answers so much we thought we’d share

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Are These The Skills You’ll Need Tomorrow?

Posted on Wednesday 2 February 2022.

by Tessa Troubridge, CEO, Service Desk Institute   As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT Managers and C-level Execs, what skills they think service desk professionals will need most in the next 2 to 3 years. What do you think they said? Actually, if you

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