One of the best tools we offer that you can use to benchmark your service desk with globally recognised quality mark is SDI’s Service Desk Standard. The Standard provides a clear and measurable set of benchmarks for your service desk operation, many of which are not included in ISO/IEC 20000. Download your free copy.
The Standard also forms the basis of SDI’s Service Desk Certification maturity rating model, so benchmarking your service against the Standard is a great way to start mapping your improvements if you’re thinking about joining the certification programme. Using the Service Desk Standard is a brilliant way to advance your journey towards becoming certified as it shows you every single concept and criteria that you will be assessed against in the certification programme.
Learn more about the SDI Service Desk Certification programme here and find out what certified organisations have achieved by aligning to the Service Desk Standard.
Try our free service desk benchmarking tool
To discover the maturity of your service desk and establish a benchmark against the SDI Service Desk Standard, try our free, online service desk assessment. You will receive a personalised Performance Report including numerical rankings and an indicative star rating. The online assessment has 20 questions and will take approximately 15 minutes to complete, and is a great way to get a feel for the types of questions you’ll be asked in a certification audit.