Download The Awards Launch Webinar Now!

Posted on Monday 30 July 2018.

SDI Benchmarks The Service Desk At Dubai’s Chalhoub Group

Posted on Tuesday 24 July 2018.

Global Partner Network The audit team at SDI were delighted to be invited to Dubai in July to assess the luxury retail distribution company Chalhoub Group’s IT service desk and benchmark them against SDI’s Global Best Practice Standard for Service Desk. SDI’s growing global partner network includes Nabil Azar, who represents SDI in the Gulf

Read More

ReAssure Achieve 3* Customer Led Service Desk Certification

Posted on Monday 23 July 2018.

A very proud day today for ReAssure’s IT Support Service Desk In April 2018, the IT Service Team at ReAssure undertook their first audit as part of the Service Desk Certification programme following a year long service improvement programme following SDI’s initial assessment in March 2017. The result of the audit, which benchmarked ReAssure against

Read More

Your Cloud Migration Checklist: Are You Ready?

Posted on Friday 20 July 2018.

Written by Chad Stigant, Solutions Architect at UKN Group   Migrating business services to the cloud can save you a lot of money, time and headaches down the road. IT professionals and software vendors have been talking about the benefits of cloud migration for a couple of decades, with more businesses than ever taking the

Read More

Making Sense of Metrics and Reporting

Posted on Monday 9 July 2018.

One of the most commonly asked questions from service desk managers is “What should I be reporting on?” Senior management and even customers aren’t always clear about what they need to know or focus on a very narrow set of KPIs, for example, performance within SLA doesn’t necessarily mean you have happy customers. Quite often

Read More

Service Desk Journeys: University of Glasgow

Posted on Thursday 5 July 2018.

Mark Temple, IT Service Project Manager A bit about me I’ve worked at the University of Glasgow for the past 27 years, the first 12 of these as a Motor Mechanic, so like many people, I had a real job before I got into IT Service Management…  just kidding. My current role is varied to

Read More

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.