Spark 23 Speaker Spotlight: Dr. Ariana Bucio

Posted on Friday 26 May 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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Volunteers Week 1st – 7th June

Posted on Wednesday 24 May 2023.

Volunteers’ week is almost here! Taking place every June, it’s a chance to celebrate the amazing work of the many charities and individuals across the UK who dedicate their time to making a huge difference in the lives of the people and communities they support.  Here at SDI, we support a number of charities and

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Unveiling the Future of Worklife in ITSM: Report Insights

Posted on Tuesday 23 May 2023.

Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.

Breaking Down the Benefits of Skill-Based Hiring

Posted on Thursday 18 May 2023.

In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.

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