Harness The Power Series: Leadership
Posted on Wednesday 22 January 2020.
Harnessing The Power of Assessment – Leadership Harness the Power is a blog series written by ITSM experts and authors. The series will focus on five the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will
Why Successful Leaders Always Change First
Posted on Thursday 5 September 2019.
Why Successful Leaders Always Change First By Rachel Hewitt-Hall, MD, Excel Communications “Everyone thinks of changing the world, but no one thinks of changing themselves” Leo Tolstoy I thought Leo Tolstoy’s quote was an appropriate starting point for this post. Many of our clients talk about: The challenges of managing organisational change Various
The Chimp Management Model – for confidence, success & happiness
Posted on Friday 30 August 2019.
The Chimp Paradox, created by Professor Steve Peters is an incredibly powerful mind management model that can help you become a happy, confident, healthier and more successful person. At SDI’s brand new Service Resilience Conference 2019 Robbie Anderson will join us to talk as a keynote about building relationships and offering expert insights into the