Building a Customer-Centric Culture: Best Practices for CX Leaders

Posted on Wednesday 15 November 2023.

We’ve compiled a list of best practices and invaluable insights on how to build and, equally importantly, maintain a culture that places your customers at the heart of everything you do.



Digital Transformation: Highlights from DTX Europe 2023

Posted on Wednesday 11 October 2023.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.

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How to Empower Customer Service with GigCX

Posted on Thursday 9 March 2023.

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service has evolved. In today’s fast-paced world, organisations must adapt to emerging trends

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Back To the Future of ITSM – What We Have Learned?

Posted on Wednesday 4 January 2023.

As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, but we want to know more about where the IT & ITSM industry is heading in 2023. Digital transformation is no longer a matter of choice! Providing brilliant service, exceeding

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Brilliant Basics are Essential in Good Customer Experience

Posted on Wednesday 23 November 2022.

The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the other hand, some companies still don’t understand why a human-centric approach is so important. In the second part of our blog series ‘Back to the Future of ITSM’, we spoke

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Rapidly Changing Technology or Low Digital Literacy?

Posted on Tuesday 30 August 2022.

New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy

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