Spark Conference 2023 in Numbers [Infographic]

Posted on Thursday 30 November 2023.

Unleashing the Power of Remote Support: LogMeIn Rescue’s Impressive ROI

Posted on Wednesday 22 November 2023.

In an era where remote work has become the new norm, organizations are continually seeking ways to enhance their IT infrastructure and support systems. One standout solution that has garnered attention is LogMeIn Rescue, built by GoTo, and its impact on the bottom line has been nothing short of remarkable. Forrester Consulting, a leading market

Read More

The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]

Posted on Tuesday 21 November 2023.

To stay ahead of the competition and meet customer expectations, many organisations are increasingly recognising the importance of the Chief Experience Officer (CXO) role. In this blog, we’ll delve into what they do for a company and discuss why having a CXO can be a game-changer for your business.

Building a Customer-Centric Culture: Best Practices for CX Leaders

Posted on Wednesday 15 November 2023.

We’ve compiled a list of best practices and invaluable insights on how to build and, equally importantly, maintain a culture that places your customers at the heart of everything you do.

5 Things We’ve Learned at Spark Conference 2023

Posted on Wednesday 8 November 2023.

Our annual Spark event was a remarkable gathering of IT and ITSM professionals from all around the world! It provided a platform for any ITSM enthusiasts to connect, share ideas, and gain inspiration from best practices.

We’re Delighted To Announce Our SDI Awards 2023 Winners!

Posted on Friday 3 November 2023.

We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI  Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.

Read More

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.