How Can Service Desk Analysts Instantly Enhance Their Skill Set & Customer Experience? 

Posted on Thursday 10 March 2022.

If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset further and provide a world class customer experience – based on global methods of best practice.   Working in a service desk & support team can be testing and demanding, especially for

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How Can Service Desk Managers Evolve The Customer Experience?

Posted on Friday 10 December 2021.

If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this during challenging times?   Managing an IT service desk can be very challenging and daunting at the best of times, and even more so when considering the everchanging landscape and

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Professional Standards -Update from the experts, Lynne Nash

Posted on Wednesday 22 July 2020.

Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from Lynne Nash… Lynne Nash – Service Management and Service Improvement Consultant, Contributor to SDI’s Global Best Practice Standard for Service Desk, SDI Associate and Key Awards Judge, and Experienced Trainer Lynne is an experienced service desk, service management,

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Professional Standards -Update from the experts, John Noctor

Posted on Wednesday 22 July 2020.

Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor…   John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert Dedicated to driving customer success and delivering exceptional customer experiences, John is a continual improvement evangelist, well known for

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Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally

Posted on Wednesday 22 July 2020.

Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice

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Your on-hand, virtual community of ITSM Experts

Posted on Wednesday 25 March 2020.

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay

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