Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]

Posted on Friday 28 October 2022.

Proactive service engagement has been at the top of the list of customer service trends for many years. In fact, shifting from a reactive to a proactive customer engagement strategy is one of the ways to stay competitive in today’s digitally native world.  So, why haven’t more customer service teams not fully embraced it yet?  In this

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Microlearning – Favourite Learning Style of Millennials and Gen Z?

Posted on Tuesday 18 October 2022.

When it comes to the way we work – the future is already here. The last two years have had a lasting impact on the way we work. Ongoing changes in how we work have raised new employee expectations and transformed employees’ relationships with work. However, this is not the only thing we are facing.

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Virtual Onboarding Guide – Introducing New Employees to Remote Workplace

Posted on Wednesday 12 October 2022.

Finding the right remote candidates in a larger pool of applicants can be time-consuming and challenging. It usually requires a lot of time and effort. But the next step is equally important as choosing the right candidate. Of course, we are talking about onboarding employees.   Once remote employees have signed a contract, they should

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