We’re Delighted To Announce Our SDI Awards 2023 Winners!

Posted on Friday 3 November 2023.

We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI  Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.

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Mission Possible: Achieving a Secure Service Desk

Posted on Tuesday 8 August 2023.

Cybersecurity attacks are on the rise! With the rising adoption of new technology in all areas of business, the risks linked to IT service operations have grown considerably.

We’re Delighted To Announce Our SDI Awards 2023 Finalists!

Posted on Monday 17 July 2023.

We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our  congratulations to every shortlisted

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KPIs or OKRs or The Biggest Mistake A Leader Can Make

Posted on Thursday 20 April 2023.

This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared

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Improving the Recruitment Process: Why and What Can Be Done

Posted on Wednesday 1 February 2023.

As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer

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Confession of an ex-CIO – I should have paid more attention to my Service Desk!

Posted on Wednesday 18 January 2023.

Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk analyst. I was the CIO, depicted as someone who did not know the truth about what was happening or the impact of my dictates. I confess that he was right!

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