5 Amazing Applications of AI In ITSM Today

Posted on Wednesday 20 December 2023.

Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

Posted on Thursday 14 December 2023.

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.

Digital Transformation: Highlights from DTX Europe 2023

Posted on Wednesday 11 October 2023.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.

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Transforming Customer Support: How AI-Powered Virtual Agents Enhance Self-Service

Posted on Thursday 14 September 2023.

By Alexandria Nisha In today’s fast-paced world, customers crave instant solutions with minimal human intervention. Self-service options have been around for a while, but the adoption rate by organizations doesn’t match the demand. According to Forrester Research, 72% of customers prefer self-service to email or phone calls, yet according to research in 2022 by ManageEngine,

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The Future Is Here, How on Earth Do We Deal with It

Posted on Wednesday 13 September 2023.

Since OpenAI released ChatGPT to an unsuspecting world in November 2022, the internet has been in super-hype mode again. Within a week, ChatGPT had gained 1 million users, and since then, we’ve seen it develop through several releases. OpenAI has also made its latest release, GPT-4, available as an API for developers to build applications

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AI-Powered Service Desk: We Tested Best AI Prompt Frameworks

Posted on Wednesday 23 August 2023.

When it comes to ChatGPT prompts, finding the right framework is key! It can totally transform your AI-generated responses, making them more accurate and on point. So, whether you’re a Service Desk Manager, a developer, a Marketer, a content creator, or just curious about the fascinating world of AI, exploring these commonly used ChatGPT prompt

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5 Dilemas Éticos de la Inteligencia Artificial

Posted on Tuesday 15 August 2023.

La humanidad está nuevamente creando una tecnología poderosa que puede hacer cosas asombrosas. En los últimos meses, hemos visto la creciente importancia de la IA en diferentes campos. La IA puede automatizar tareas como recopilar datos, responder correos electrónicos, probar software, manejar facturas, ayudar a los clientes e incluso crear contenido. No hay duda sobre

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