Member Terms & Conditions

Member Terms & Conditions


These terms and conditions form a contract between the Service Desk Institute (“SDI”) and you as a member of SDI.

SDI is the global professional body for Service Desk Professionals.

Please read these terms and conditions carefully before applying to become an SDI member. In consideration of SDI accepting your application to become an SDI member and allowing you to access the site, you agree to be bound by these terms and conditions.

Membership Benefits

Membership of the SDI will provide you with one of three levels of membership: Professional (Individual), Team or Corporate.

Dependent on the level of membership you choose, as an SDI member you will receive a wide range of benefits such as:

  • Full access to the members’ area of the SDI website
  • A variety of resources to support you and your Teams development
  • For Corporate membership the right to use the SDI logo for promotional activity for the duration of your membership
  • A number of free places at SDIs events linked to your level of membership
  • The ability to exchange knowledge and professional experiences with the SDI community.

To confirm: Membership packages vary according to the level of membership.

We reserve the right to change the benefits that apply to SDI membership at any time without prior notice.

Members can use the appropriate SDI membership logo in the following ways:


  • Own personal emails, letters and communications for the duration of your membership


  • Any person working in a Service Desk based on the site where the membership applies. This can be for emails and internal communications within the business for the duration of the membership


  • Can be used by anyone within the organization and by the organization itself to use for promotional purposes (e.g. on your corporate website) for the duration of the membership.

Cooling off Period

You have a five (5) working days cooling off period, from the date of confirmation of your “New Membership” in which to cancel your subscription without penalty.  Once you start making use of your membership either by accessing a discount, downloading a report or booking an event, we are unable to cancel your membership until the renewal is due. You must notify us of your wish to cancel in writing by contacting the SDI team at

Right to refuse applications or downgrade applications

We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorization from the issuer of your credit/debit card or payment by other means.

If your membership application is accepted, but we subsequently discover that any or all of the information provided by you was misleading or false, we reserve the right to revoke your membership with immediate effect, without the right of appeal.

Renewals: Cancellations and Refunds

If you wish to cancel your membership you must inform us when you receive the renewal invoice. This notice should be provided directly to us in writing by email prior to the commencement of your membership.

Once renewal of your membership has occurred, it will still be possible to cancel your membership only if you have not used any of the membership benefits. SDI is not obliged to offer a refund if notice has not been given.

Price information

By agreeing to these terms and conditions, you agree that you will pay us the fees set out on the order form page of the Site. Fees displayed on this page will prevail at all times in relation to membership orders placed online.

We reserve the right to increase the price of your membership from time-to-time, and any such amendments will be on the order form page of the Site.  If you are a current SDI member, you will be informed of any fee increase in your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as possible.

Credit/Debit Card Payment

If you are not using your own credit/debit to pay for your membership fee, you must ask the permission of the credit/debit card holder before entering the payment details.

When you apply to become an SDI member either online or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.


The Site may contain links to other websites, which in turn may contain material that has been produced by third parties not affiliated with SDI.  We have no control over those other websites and accept no responsibility or liability for information or content provided on such websites.


We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you.

The SDI Brand

The “Service Desk Institute” trade mark is owned by SDI and nothing contained on the site or these terms and conditions shall constitute the grant of a license to use such trade mark.

Governing Law and jurisdiction

These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

Queries, Comments and Complaints

SDI will respond to any complaint or query received within five (5) working days. SDI will acknowledge that we have received your communication and investigations are being carried out.

If you have any queries, comments or complaints about your subscription please contact the SDI team on

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