SDI18 – A message of being together is being more; Part 1

Posted on Wednesday 28 March 2018.

SDI18 – A message of being together is being more; Part 1 Well, what an extraordinary SDI18 conference it was, right from the very start of the week at the pre-conference SDC workshop hosted by Damian Bowen, we heard some incredible success stories, and how teams at Doncaster Metropolitan Borough Council, Norfolk Community Health & Care

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The Service Desk Institute (SDI) appoints Damian Bowen as Non-Executive Board Director

Posted on Saturday 10 March 2018.

The Service Desk Institute, leading professional body for the IT service and support industry, announces that the Board has appointed a new non-executive Director, Damian Bowen. The appointment has been made to add further value and expertise to the Board which aims to inspire service desks to be brilliant. Damian Bowen joins with immediate effect

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Service Desk Benchmarking – 7 Steps to World-Class Performance!

Posted on Wednesday 7 March 2018.

by Jeff Rumburg, Managing Partner at MetricNet Benchmarking is a proven, mature methodology for measuring the efficiency and effectiveness of the Service Desk, and adopting industry best practices. Effective benchmarking enables a service desk to quantify its performance, objectively compare itself to industry averages and best practices, identify performance gaps, and define the steps necessary to

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The Coming Enterprise Service Desk- How IT Can Lead the Way in Enterprise Services

Posted on Monday 5 March 2018.

How IT Can Lead the Way in Enterprise Services   The Common Sense of Enterprise Services   Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet   Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not

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Fantasy Conference Programme

Posted on Sunday 4 March 2018.

by Rob Beswick, SDI   #SDI18 will be my 12th SDI conference, and with such a varied choice of speakers I am often stopped and asked by service desk professionals, ‘what’s the best session for me to attend?’. My first response is to ask what challenges they are facing on their service desk or if one of

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Best Small Service Desk Finalist Arqiva Share Their Top Tips

Posted on Saturday 3 March 2018.

The IT Service and Support Awards 2018 took place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a

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