A one day workshop to prepare your IT Service Delivery team for Service Desk Certification

SDI offer a one day Pre-Certification Workshop to help organisations prepare for Service Desk Certification (SDC).

This workshop is designed to demonstrate the value of the SDC programme to your team and the wider business, as well as to prepare and motivate everybody for your Certification journey ahead! The Workshop is usually delivered on-site over one full business day.
Pre-Certification Workshop
The Pre-Certification Workshop will offer service desks the opportunity to grasp the SDC audit processes and understand how to best prepare for the Service Desk Assessment. It will cover areas such as:
• Understanding the nine core concepts from the Global Best Practice Standard for Service Desk
• Introduction to the concept criteria and maturity model
• Understanding the Audit process
• Expectation and context setting
• Structuring your Assessment
• Preparing your journey
• How to get the most value from the Assessment experience
• Who to involve and why
• Timings and logistics
• Evidence collecting for the next steps
You can now book your Pre-Certification Workshop online:
Booking online will secure the Pre-Certification Workshop for your organisation, we will then contact you to discuss your desired delivery dates for the Workshop. See Terms of Service for booking the Pre-Certification Workshop online.


Some of the key reasons why many organisations choose the Pre-Certification Workshop as an introduction to SDC:
It's an effective way to communicate and engage with your team. To motivate, empower and inspire them to take action and aim high...
The workshop provides an opportunity to clearly articulate the whole Certification process and it's advantages to the rest of the business and your customer base...
The workshop can help you gain stakeholder buy-in to the SDC programme, creating a collaborative and engaged project team
The workshop is a fantastic way to kick-start your service transformation journey...
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Questions about Certification or the Workshop?

Use the form on this page to ask us anything about SDC or the Pre-Certification Workshop. Or feel free to contact one of our friendly advisers via live chat, or on +44 (0)1689 889100. 
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