SDI Awards 2023

Celebrating our industry's
service desk & support teams

We are excited to announce that the SDI Awards 2023 gala dinner and ceremony will take place on 30th October 2023.

The SDI Awards is the biggest celebration of the year for service desk and support teams, and the glittering gala dinner traditionally welcomes hundreds of professionals to recognise and celebrate the outstanding achievements of the brilliant teams across the industry and across the world.

If you have any questions about the SDI Awards 2023 or the entry process, please get in touch using the form below.

Dates for the diary

Open for entries
Friday 2 December 2022
Award Closing Date
Friday 2 June 2023
Shortlisted Will Be Notified
Monday 26 June 2023
Shortlisted Judging Commences
Monday 3 July 2023
Finalists Notified
w/c 17 July
Best Service Desk Judge Visits
w/c 24 & 31 July 2023
Best Managed Service Provider Judge Visits
w/c 24 & 31 July 2023
Winners Announced
SDI Awards Gala Celebration, 30 October 2023, Birmingham
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The 2023 Awards

Service Desk Of The Year

There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.

Service Desk Team Leader of the Year

This award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence and can demonstrate outstanding achievement and commitment in helping their team.

Service Desk Analyst of the Year

Open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team.

Service Transformation Of The Year

This award recognises the agile IT service teams tirelessly supporting the rapid transformation of their business and its customers during the crisis and how they responded to deliver at pace.

Best Service Desk CX

We are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.

Managed Service Provider Of The Year

There is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award.

Awards Gala Dinner Highlights

Interested in Sponsoring the Awards?

If you’re interested supporting the awards, please contact or call 01689 889100.

Register your interest for the 2023 awards

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