Awards Finalists Marsh & McLennan Share Their Exciting Plans For The Future

Posted on Saturday 3 March 2018.

Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards 2018!   What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service

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Awards Winner Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance

Posted on Saturday 3 March 2018.

Feezaan Asghar, Service Desk Team Leader at Leeds Beckett University and winner of the Service Desk Analyst of the Year 2018 award explains the strong sense of teamwork at Leeds Beckett and how he implemented the successful shadowing plan to improve service desk analyst’s performance.   Feezaan joined us on our 2019 Awards Launch Webinar, hear more

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Awards Finalists Allen and Overy Share Some Expert Advice

Posted on Saturday 3 March 2018.

Allen and Overy share some advice to anyone thinking of entering the SDI awards next year and some top tips on how to make your service desk more successful. What made you decide to enter the awards?  Attending the annual SDI conference and listening to the stories of the finalists was really inspirational. Hearing about

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CGI’s Paul Phillips & Louise Freeman Both Win Awards!

Posted on Friday 2 March 2018.

CGI impressed the judges and won an award in two categories- Paul Phillips, Inspirational Leader of the Year and Louise Freeman, Service Desk Manager of the Year   Paul Phillips, Senior Service Desk Operations Manager, CGI   What made you decide to enter the awards? CGI have a long standing relationship with the SDI and

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Air IT Are SDI Awards Finalists In An Impressive Two Categories!

Posted on Friday 2 March 2018.

Air IT made it as finalists in an impressive two categories at the IT Service and Support Awards 2018- for Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year, Jamie Hissitt   Find out the key to Air IT‘s success and why they’ve convinced us that James Bond would be the perfect edition

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Interview With Service Desk Analyst of the Year Finalist Arfan Masood from Agilisys

Posted on Wednesday 28 February 2018.

    Arfan Masood, Service Desk Analyst at Agilisys, answers our questions on being an IT Service & Support Awards 2018 finalist…   What made you decide to enter the awards?  I was nominated by my team in recognition of my hard work on the Service Centre.    What part of the awards process did you enjoy the most?  I enjoyed the

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