USA Contractors Power Design Achieve 3 Star Certification
Posted on Friday 27 January 2023.
Leeds Beckett University Retain Impressive Service Desk Certification Achievement
Posted on Monday 21 November 2022.
Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help graduates become ready for work, ready for life and ready to seize all the opportunities that lie ahead. The IT Service Desk consists of 8 analysts, 2 student placements, 2 team leaders and
Runshaw College: The only Certified 4 star business-led college
Posted on Friday 28 October 2022.
Runshaw College has provided high quality education for almost 50 years, the college is split across two campuses in Leyland and Chorley. The Service Desk of 5 and wider IT Service team of 15 currently support over 720 Staff and 6000 Students. Why did you decide to pursue Service Desk Certification? We had been aware
Aneurin Bevan ICT Service Desk Achieve 3 Star Certification
Posted on Friday 8 July 2022.
About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at first
CX: Delivering Happiness – The Series, Part 5
Posted on Thursday 21 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
CX: Delivering Happiness – The Series, Part 2
Posted on Tuesday 12 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
CX: Delivering Happiness – The Series, Part 3
Posted on Tuesday 12 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
