DVSA Achieve 4-Star Certification

Posted on Friday 13 October 2023.

Who are DVSA? DVSA is an executive agency of the UK Department of Transport (DfT). In June 2014, the Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA) merged into a single agency, forming the DVSA, they employ just under 5000 staff. The Support Team proudly support DVSA’s commitment to ‘Keeping Britain’s roads

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Euromonitor’s Global Support Team Share Transformation Journey

Posted on Saturday 15 July 2023.

Euromonitor recently embarked on a global strategic service transformation journey and enlisted the expertise of SDI to make it happen! Utilising the popular SDI Health Check Service, Euromonitor has enhanced and grown its service operations, setting a new standard for customer satisfaction and efficiency. Join us as we explore the remarkable partnership between Euromonitor and

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USA Contractors Power Design Achieve 3 Star Certification

Posted on Friday 27 January 2023.

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department as a whole,

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Leeds Beckett University Retain Impressive Service Desk Certification Achievement

Posted on Monday 21 November 2022.

Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help  graduates become ready for work, ready for life and ready to seize all the opportunities that lie ahead. The IT Service Desk consists of 8 analysts, 2 student placements, 2 team leaders and

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Runshaw College: The only Certified 4 star business-led college

Posted on Friday 28 October 2022.

Runshaw College has provided high quality education for almost 50 years, the college is split across two campuses in Leyland and Chorley. The Service Desk of 5 and wider IT Service team of 15 currently support over 720 Staff and 6000 Students. Why did you decide to pursue Service Desk Certification? We had been aware

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Aneurin Bevan ICT Service Desk Achieve 3 Star Certification

Posted on Friday 8 July 2022.

About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at first

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