What Does a Happy Service Desk Look Like In 2024?

Posted on Wednesday 3 January 2024.

5 Amazing Applications of AI In ITSM Today

Posted on Wednesday 20 December 2023.

Companies around the world are utilising AI applications to enhance their procedures, optimise costs, avoid human mistakes, assist customers, improve customer experience, manage IT systems, and automate repetitive tasks. And as AI becomes more prevalent, its uses (and this list) will expand even further. We could even say that AI is taking the lead in

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How to Protect Intellectual Property in Remote Workplace [2024 Guide]

Posted on Tuesday 19 December 2023.

The rise of remote work and the use of AI and digital collaboration tools have expanded the attack surface, making intellectual property more vulnerable than ever. Why? It’s because these tools often require the sharing and transfer of data, which can potentially be intercepted or accessed by unauthorised individuals.



Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

Posted on Thursday 14 December 2023.

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.



USA Contractors Power Design Inc achieve 4 star Service Desk Certification result

Posted on Monday 4 December 2023.

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department is to provide exceptional

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Spark Conference 2023 in Numbers [Infographic]

Posted on Thursday 30 November 2023.

We hosted Spark23, our annual conference, only a month ago. We delivered an immersive experience that crossed the borders. Dive into ‘Spark23 in Numbers,’ our infographic capturing the essence of this unforgettable tech gathering!



Unleashing the Power of Remote Support: LogMeIn Rescue’s Impressive ROI

Posted on Wednesday 22 November 2023.

In an era where remote work has become the new norm, organizations are continually seeking ways to enhance their IT infrastructure and support systems. One standout solution that has garnered attention is LogMeIn Rescue, built by GoTo, and its impact on the bottom line has been nothing short of remarkable. Forrester Consulting, a leading market

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