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Service Desk Resources

The insight you need to drive your services forward and inspire you and your service organisation to be brilliant.

The Insight Library

SDI’s Insight Library is the ultimate service desk & IT support knowledge resource. Many of these resources are open access & some are exclusively for the SDI member community. Feel free to download the resources you need & share.
Virtual Tools Demos
Automation Tools Day, February 2023
Automation Tools Day, February 2023 Virtual Event (on-demand)   Explore the latest Automation Tool trends and features, and gather new...
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Event
Virtual Event: The CX Transformation Playbook, January 2023
The CX Transformation Playbook – Virtual Event (on-demand)   Gain a complete understanding of the CX, DEX and XLAs in...
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Event
Virtual Event: Managing Knowledge Across the Enterprise, December 2022
Managing Knowledge Across the Enterprise – Virtual Event (on-demand)   Explore why knowledge is critical for the future of IT...
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Virtual Tools Demos
ITSM Tools Demo Day, December 2022
ITSM Tools Day, December 1st, 2022 Virtual Event (on-demand)   Explore the latest ITSM Tool trends and features, and gather...
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Event
Virtual Event: Omnichannel: The Ultimate Shift Left, November 2022
Omnichannel: The Ultimate Shift Left – Virtual Event (on-demand)   Position your omnichannel strategy for success!   Watch this virtual...
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Event
Virtual Event: Predictive Analysis & Process Automation, August 2022
Predictive Analysis & Process Automation – Virtual Event (on-demand)   Embrace the latest technology to streamline your service delivery!   ...
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Event
Virtual Event: BI: How To Get The Most From Your Data, October 2022
BI: How To Get The Most From Your Data Virtual Event (on-demand)   Learn top tips and tricks on how...
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Virtual Tools Demos
ITSM Tools Demo Day October 2022 - Videos
ITSM Tools Demo Day, October 2022   Our tool demo days are designed to help you navigate the array of...
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Event
Virtual Event: Predictive Analysis & Process Automation, August 2022
Predictive Analysis & Process Automation – Virtual Event (on-demand)   Embrace the latest technology to streamline your service delivery!   ...
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