Revealing the SDI Awards 2022 Winners!

Posted on Friday 25 March 2022.

On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic,  there were high levels of excitement as we finally got to reunite with friends old and new!

 It was a thrilling end to the awards process as everyone came together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry.

We’re immensely proud of the fantastic winners. We’d also like to say a huge congratulations to the brilliant finalists and to everyone who entered this year for making the awards such an incredible annual event!

And the winners are…


Best Service Desk 2022

Small to Medium Enterprise

         Read Runshaw College’s Case Study


Best Service Desk 2022

Large Enterprise



Best Service Desk CX 2022


Service Desk Analyst of the Year 2022

Daniel Neu, Unisys

Read Daniel’s Case Study


Service Desk Team Leader of the Year 2022

Fouzia Asghar, Serco

Read Fouzia’s Case Study


Best Service Improvement Project 2022

Read DS Smith’s Case Study


Best Service Transformation Project 2022

(Accepted by Freshworks on behalf of Wipro)
Read Wipro’s case study


Best Managed Service Provider 2022

(Small Enterprise)


Best Managed Service Provider 2022

(Medium-Large Enterprise)

(Accepted by Duncan Watkins on behalf of Wipro)
Read Wipro’s Case Study


Best Service Resilience 2022


Industry Recognition Award 2022

Read CGI’s article on commitment to service excellence

Congratulations to all our winners and finalists – we had a brilliant time celebrating with you all and being reminded just how fantastic this community is!

With thanks to our 2022 Awards partner:



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