Railpen – a Certification story

 Download MMDA SDC story as a PDF   Start your own Service Desk Certification journey Want to discover what you and your team could achieve with Service Desk Certification? Find out more about the SDC programme and the steps involved in becoming certified by checking out our “Steps To Certification” page. You’ll also find

About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at

Who are Serco? Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in Healthcare, defence, transport, justice, immigration and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We

Who is Air IT? Air IT was founded in 2005 as a proactive IT Managed Service Provider. The founder of the company had worked as an IT manager at a time when most providers focused on a break-fix model of IT support, so he wanted to establish a new approach to IT services and support,

Download the Abri case study as a pdf Start your own Service Desk Certification journey Want to discover what you and your team could achieve with Service Desk Certification? Find out more about the Service Desk Certification programme and the steps involved in becoming certified by checking out our “Steps To Certification” page. You’ll also find some

Download the NHS Forth Valley Case Study as a pdf     Start your own Service Desk Certification journey Want to discover what you and your team could achieve with Service Desk Certification? Find out more about the Service Desk Certification programme by checking out our “Steps To Certification” page. You’ll also find some handy