Unleashing the Power of Remote Support: LogMeIn Rescue’s Impressive ROI

By Alexandria Nisha In today’s fast-paced world, customers crave instant solutions with minimal human intervention. Self-service options have been around for a while, but the adoption rate by organizations doesn’t match the demand. According to Forrester Research, 72% of customers prefer self-service to email or phone calls, yet according to research in 2022 by ManageEngine,

Written by Barclay Rae, SDI Consultant & Auditor With great sadness, we recently heard of the passing of Rebecca (Becky/Becks) Beach. Rebecca was a popular member of our ITSM community, making many friends across the industry with her positivity, creativity, and humour. Her death was not completely unexpected – she had terminal cancer – but

  While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data, the reality is that it’s actually about better business, in terms of both operations and outcomes. Ultimately, it’s about transforming the corporate status quo to increase value creation. Plus, it’s also

by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) capabilities can be shared with, or extended to, other business functions to help improve their operations, services, experiences, and outcomes. It’s a great concept for employees because while it might

Transforming employee engagement through better tool and process adoption will help your company save money as well as valuable time and effort says Sam Ellis from Atos, speaker at UNITY21 on 30 November. Companies know that a better employee experience means a better bottom line. Successful organizations work together with their people to create personalized, authentic,

Banishing siloed services is the only way forward says Melanie Lougee, keynote speaker at UNITY21 on 30 November. From work schedules and childcare to meetings and schooling, the pandemic has upended just about every aspect of our work and home lives. And while it’s been a painful journey at times, when it comes to the