Babcock International Win Large Service Desk of the Year 2017

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational

At a recent SDI event the service desk manager from Affinity Water, Lena Gaston, presented on ‘Service Improvement – From Chaos to Affinity and Beyond’. During her presentation Lena spoke about how, as part of her service improvement plan and with the support of the CIO, they had switched off email as a communication channel to

The 2017 IT Service & Support Awards, hosted by SDI, took place on 29 March at the Hilton Metropole at the NEC in Birmingham. There were seven awards categories and seven winners plus an extra special achievement award for Most Improved Service Desk. Watch the night unfold with interviews from guests and winners on night in this