What Does a Happy Service Desk Look Like In 2024?

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.

We hosted Spark23, our annual conference, only a month ago. We delivered an immersive experience that crossed the borders. Dive into ‘Spark23 in Numbers,’ our infographic capturing the essence of this unforgettable tech gathering!

Our annual Spark event was a remarkable gathering of IT and ITSM professionals from all around the world! It provided a platform for any ITSM enthusiasts to connect, share ideas, and gain inspiration from best practices.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.

El mundo del ITSM está en constante evolución. Gracias a los rápidos avances tecnológicos, como las plataformas inteligentes, el aprendizaje automático, la IA generativa y la ciencia de datos, nos embarcamos en un emocionante viaje hacia el futuro. Muchas industrias están siendo ya moldeadas por las tendencias tecnológicas emergentes, lo que significa que las empresas

Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and social media, to more recent channels, such as Live Chat, Support Widgets, mobile apps, and AI-powered Chatbots. However, omnichannel isn’t just about information availability! It’s about providing a holistic support