Gentera’s IT Service Achieves SDI’s 3 Star Service Desk Certification

Getting to Know Global Best Practice Best practice is constantly evolving and changing. Here at SDI we are fortunate enough to have a network of global partners and service desk professionals along with 30 years of experience within our fantastic ITSM industry. Our passion to share best practice as it continuously evolves is the driving force behind our

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards

“I definitely got what I wanted out of this course!” Service Desk Manager training Whether you are an aspiring, new to the role or a well established Service Desk Manager, a globally recognised SDM Qualification from SDI can help you gain the skills and knowledge needed to steer your service desk to success and ensure your customers receive

Global Partner Network The audit team at SDI were delighted to be invited to Dubai in July to assess the luxury retail distribution company Chalhoub Group’s IT service desk and benchmark them against SDI’s Global Best Practice Standard for Service Desk. SDI’s growing global partner network includes Nabil Azar, who represents SDI in the Gulf

While understanding of GDPR has improved, the specifics of how it will impact functions such as the service desk are not as clear. The new EU General Data Protection Regulation (GDPR) came into force in May 2018, and if your organisation is not already well prepared then you need to take urgent action right now.

As many of you may know, SDI is turning 30 this year! Founded in 1988 by Howard Kendall, SDI was formerly known as HUG – the HelpDesk User Group. Shortly after it’s launch, Howard explained “HUG seeks to continually improve the ability of business to deliver good service. We are able to do this in