Be Inspired, Network and Celebrate the IT Service & Support Industry at SDI19

The week of 1st – 5th October saw this year’s IT Service Week spread some magic and a cast a spell over the ITSM community… This year’s IT Service Week (ITSW) celebrations were inspired by the theme of ‘Magic’ which a number of service desks and IT professionals took part in. ITSW is an online,

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards

Last Wednesday we were lucky enough to be joined by three of this year’s award winners to discuss the awards entry process and the impact entering and winning has had on their service desk and working lives. If you missed the webinar it’s available here to download.   Our fantastic speakers included: Service Desk Analyst of the Year 2018 Feezaan

SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This

The IT Service and Support Awards 2018 took place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a

Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards 2018!   What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service