Meet the Awards 2022 Finalists: BT

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from the Fujitsu – Schneider Service Desk: Finalist – Best Service Improvement Project 2022   What made you decide to

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s what Fujitsu told us: Finalist – Best Service Transformation Project 2022 What made you decide to enter the awards?    The SDI awards

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s what iVendi told us: Finalist, Best (Small-Medium Enterprise) Service Desk 2022   Founded in 2009, iVendi has grown rapidly by working with

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to

If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this during challenging times?   Managing an IT service desk can be very challenging and daunting at the best of times, and even more so when considering the everchanging landscape and