Undercover Analyst

By Carla Thornley, SDI However large or small your service operation, working towards service desk certification is a big commitment and a long and challenging process. As anyone who has participated in the program will attest, to achieve certified status is often a huge relief and always a cause for much celebration! For multi-site, global

Here at the SDI we don’t just set the standards, we are also passionate about helping our community to develop practical and professional skills, every step of the way. We very much understand that time spent away from the service desk is hard-won and comes at a cost – and that there has to be