Double award finalists Retail Assist share their top tips & success story

Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future plans for ‘The

Andrew Loxton, Support Manager for ‘Best Automation Project’ finalist Everbridge, has kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards at the end of this month. Wishing all of our finalists the best of luck!   What made you decide to enter the awards? We

New category for this year – Senior Service Desk Analyst of the Year 2019 – finalists Nick Creaser, Tom Lamb (Cegedim RX) and Tom Phillips (DVLA) discuss their awards experience and exciting plans for their service desks. The IT Service & Support Awards take place later this month on Tuesday 26 March, if you haven’t

Service Desk Analyst of the Year finalists Adam Wimpenny (Leeds Beckett University), James O’Sullivan (Waitrose) and Luke Bolton (Cegedim RX), answered a few questions ahead of the IT Service & Support Awards later this month…                    Adam Wimpenny                   

Our Service Desk Manager of the Year 2019 finalists Julie Brown (Cegedim Rx), Katie Bryn (Circle IT) and Paige Smith (Air IT) have kindly taken some time to speak to us about their awards experience so far and what plans they have for the future!          Julie Brown, Cegedim RX     

By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations.