Drum Roll Please… And The Finalists Are

  SDI is speaking at the Service Desk & IT Service 2018 conference which takes place in Denmark every year, organised by Westergaard. We are delighted to be hosting two presentations this year – one on the future of service and the other on the future of the service desk.   AND HUMANS CREATED ARTIFICIAL

Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the

We’ve had a record number of award entries for the IT Service & Support Awards 2019 this year and the judges were very impressed with all entries received – making their job nice and difficult! We’re delighted to announce the 2019 shortlist below, who will present to the judges in person on Friday 16th November

Blog post taken from newswire.com October 30, 2018 The Service Desk Institute has announced its speaker lineup for the 2019 annual conference in Birmingham, UK. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present a keynote address at the conference. For those interested in attending, SDI’s 32nd Annual Conference is

We’re already looking forward to #SDI19 – the 32nd conference dedicated to service desk leaders. The three day jam packed event will take place from 25-27 March 2019 in Birmingham and we’re expecting to welcome a record number of IT service professionals from all over the globe. The three day event will kick off on

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards