Exploring ChatGPT: Stats and Insights You Can’t-Miss

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service has evolved. In today’s fast-paced world, organisations must adapt to emerging trends

The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, from smart assistants to self-driving cars. But who can actually benefit from the use of AI? You might be surprised to learn that anyone, from the average person to large

In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and deadlines are always looming. Many different tools and platforms are being used daily, and they are often making our lives easier. But that’s not always the case, right? Employees often

As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer

Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and social media, to more recent channels, such as Live Chat, Support Widgets, mobile apps, and AI-powered Chatbots. However, omnichannel isn’t just about information availability! It’s about providing a holistic support

Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk analyst. I was the CIO, depicted as someone who did not know the truth about what was happening or the impact of my dictates.   I confess that he was