Service Improvement – Taking it up a Notch!

by Jamie Bell, Service Desk Specialist, SDI Follow Jamie on Twitter: @thepapabell With ITIL being arguably the most widely accepted framework for IT Service Management worldwide, the release of ITIL 4 has many service desk professionals wondering what this means for them. In ITIL 2011 (or ITIL v3) the service desk was recognised as a

Jamie Bell, Service Desk Specialist, SDI It has almost been a year since I made the biggest career change in my life.   I’ve always had a reputation of being a jolly, sociable person, able to establish effective relationships, and generally quite fun to be around. Yet, I didn’t feel like any of those things

Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to be drawn from over 130 entrants who completed SDI’s ‘View From The Frontline’ survey during March 2019.  Andy’s prize offered him the opportunity to nominate a charity of his choice

On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 in Birmingham! One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomed over 600 people from across the industry worldwide to come together