Service Improvement – Taking it up a Notch!

Posted on Tuesday 16 April 2019.

Attention to service improvement has certainly increased in the last year. Competition among service desks from many industries in both public and private sectors is fierce! In the latest ‘view from the frontline’ survey, results demonstrate that 36% of service desks expect to see a greater focus on continual improvement in the industry, and 66% of respondents said that improving service desk performance will be a priority for the next 12 months.

As things like automation, self service and agile ways of working have given service desks the opportunity to raise the quality of their service, it’s important to be aware of how you can stay ahead of the rapidly evolving competition. As such, we’ve seen a large increase in the popularity of our service improvement support plans in the last year.

SDI offer a wide portfolio of services in all areas of service management best practice. Through our partner network, SDI also provides a compelling range of consultancy and support services, including areas such as:

• People Management
• Software Asset Management (SAM)
• Technology and Systems Integration
• Managing the Customer Experience
• Performance Metrics
• Leadership
• Service Management Tool Selection
• Machine Learning, Artificial Intelligence, Chat Bots
• Digital Transformation… plus more, including any bespoke requirements!

We’ve helped our customers achieve:

“SDI Tool Selection has been greatly appreciated. All the deliverables were very useful adding high value, along with a broader view on ITSM.”

Head of Service Desk, Private European-based Financial Institution.



SDI will be sharing best practice tips and getting creative at the Service Desk & IT Support Show at the ExCel Exhibition Center 1-2 May 2019.
Registration is FREE


Want to know more about our Service Improvement Support?

Visit the Service Improvement Area for more info and examples of SDI services or use the form below to contact us with any questions!

Service Improvement Enquiry

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