On Friday 16th November, our awards shortlist united in Birmingham where they presented to our judges, followed by a 20 minute grilling Q&A. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists! Our winners will be announced during the awards gala dinner on 26th March 2019 at Birmingham Hilton Metropole – tickets are on sale now- we can’t wait to see you there! So without further ado here’s our brilliant finalists…
Best Service Desk 2019:
ReAssure
University of Manchester
Allstate, Northern Ireland
Best Small Enterprise Managed Service Provider 2019:
Air-IT
Support Tree
Retail Assist
Best Medium/Large Enterprise Managed Service Provider 2019:
CAE
Wipro
ICL Services
Service Desk Analyst 2019:
Adam Wimpenny – Leeds Beckett University
James O’Sullivan – John Lewis Partnership
Luke Bolton – Cegedim RX
Senior Service Desk Analyst 2019:
Nick Creaser – CGI
Tom Lamb – Cegedim RX
Tom Phillips – DVLA
Service Desk Manager 2019:
Julie Brown – Cegedim RX
Katie Bryn – Circle IT
Paige Smith – Air-IT
Best Service Desk CX 2019:
Daisy Communications
ReAssure
Retail Assist
Best Automation Project 2019:
Everbridge
ICL Services
Wipro
Best Service Improvement Project 2019:
Allstate, Northern Ireland
Fujitsu
Utilita
Taking place on the Tuesday evening of conference (26th March 2019), the IT Service & Support Awards, hosted by SDI, was one of the biggest celebrations for service desk professionals. Our glittering awards ceremony and gala dinner welcomed over 600 people from across the industry to celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry.
Do you want to be involved in the 2020 awards? Entries are now open and close on the 18 October 2019. Download the updated brochure by clicking below:
