SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer experience and leadership among others. This presentation, the first of its kind, looks at the highest performing service desks in each of these concepts and delves into what makes them so successful.
David Wright SDI’s Chief Value & Innovation Officer presented this topic at SITS18, the Service Desk & IT Support Show, in London in June 2018 and at YHTEYS in Helsinki, Finland in September 2018. If you weren’t able to make it, or if you’d like your own copy of the presentation, please enter your details in the form below. You will also be given the opportunity to follow along with the audio recording of the presentation once you have entered your details.