New Development Workshop for Service Desks: Certification & ITIL 4
Posted on Tuesday 7 January 2020.
Future Changes for the Service Desk
Posted on Thursday 27 June 2019.
The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the most pertinent questions which came up about the latest global Best Practice Standard was: ”With a
