Rapidly Changing Technology or Low Digital Literacy?
Posted on Tuesday 30 August 2022.
Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally
Posted on Wednesday 22 July 2020.
Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice
