The Future of IT Support Is Now!

And the finalists are…   Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group   Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar   Best Medium Service Desk  BullGuard MHR Sky Betting & Gaming   Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish   Highly

By Stephen Mowll, Director, Product Management Lead at RSA   It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed?   Of course you want your identity and access management strategy to help your business be more agile and efficient. But for

By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle   Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,

”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s

Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough   Day 2: Winner: Leigh Batten   Day 3: Winner: Michael Thresher   Day 4: Winner: Antonia Jones   Day 5: Winner: Rhianne Poole   Day 6: Winner: Matthew Lynch   Day 7: Winner: Wayne Winterbottom   Day 8: Winner: Sean Walsh   Day 9: Winner: Sally Bogg  

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime