Awards Winner Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance

Mark Dickinson, Head of Group Problem Management at Agilisys speaks to us about being an ‘Inspirational Leader of the Year‘ finalist and the key to his success.   What made you decide to enter the awards? This is our second year as an organisation attending the prestigious awards with SDI and as such I see

By Dominic Wellington, Director of Marketing, EMEA at Moogsoft Inc   It’s important to learn from experience, but focusing too much on the past can blind you to the future. AIOps offers the promise of real-time insights to help experts work more efficiently and solve problems faster.   It is said that armies are always

The team at BullGuard were kind enough to answer some questions for us ahead of the IT Service and Support Awards 2018, where they  were finalists for the Best Medium Service Desk category. What made you decide to enter the awards?   At BullGuard, we’ve always been very proud of our support team and considered it

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM