How Mid Mersey Digital Alliance achieve 95% CSAT

Posted on Tuesday 15 November 2022.

Runshaw College: The only Certified 4 star business-led college

Posted on Friday 28 October 2022.

Runshaw College has provided high quality education for almost 50 years, the college is split across two campuses in Leyland and Chorley. The Service Desk of 5 and wider IT Service team of 15 currently support over 720 Staff and 6000 Students. Why did you decide to pursue Service Desk Certification? We had been aware

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Aneurin Bevan ICT Service Desk Achieve 3 Star Certification

Posted on Friday 8 July 2022.

About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at first

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Serco achieve 3star Certification in their very first audit

Posted on Wednesday 16 February 2022.

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support

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Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Posted on Wednesday 5 January 2022.

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to

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Diving into Data, Concept 8, and Deriving Value

Posted on Monday 25 January 2021.

Diving into Data, Concept 8, and Deriving Value By Scarlett Bayes, Senior Research Analyst, SDI   The Service Desk Institute’s certification programme gives us an insight into a wide variety of organisations and how different service desks perform against the Global Best Practice Standard for Service Desk and its 9 ‘concepts’: Leadership Policy & Strategy

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Harnessing The Power of Assessment – Resources

Posted on Thursday 30 April 2020.

Harness the Power of the Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on the

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