Brilliant Basics are Essential in Good Customer Experience
Posted on Wednesday 23 November 2022.
The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the other hand, some companies still don’t understand why a human-centric approach is so important. In the second part of our blog series ‘Back to the Future of ITSM’, we spoke
Data-Driven Decision-Making: Good Decisions Don’t Guarantee Good Outcomes
Posted on Wednesday 16 November 2022.
The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back to the Future of ITSM’ is all about: Looking backwards — moving forwards. In part one of this blog series, we went back to the future with Jeff Rumburg,