Confession of an ex-CIO – I should have paid more attention to my Service Desk!
Posted on Wednesday 18 January 2023.
Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk analyst. I was the CIO, depicted as someone who did not know the truth about what was happening or the impact of my dictates. I confess that he was right!