The Rise of Service Alchemy and the Superconductor
Posted on Thursday 10 May 2018.
Industry 4.0 Series by David Wright, Chief Value and Innovation Officer, SDI Wouldn’t it be incredible if… IT operations could predict the next big infrastructure outage The service desk could predict which end users will have a poor customer experience IT could put steps in place to remediate them before they even happened Well
The Three Elephants in the “AI for IT support” Living Room
Posted on Thursday 31 August 2017.
by Stephen Mann Some people might feel uncomfortable about artificial intelligence (AI). They might have grown up watching the Terminator movies and have yet to get past Skynet and the attempted extermination of humanity by machines. Or they might just worry that the technology will adversely affect something that’s currently inherently “human” – either