The (Not Artificially) Intelligent Future of Employee Service

This blog post discusses the ethical issues of AI in the workplace. It covers the main points, highlights potential issues, and suggests the importance of ethical considerations in the context of AI implementation.

We’ve compiled a list of popular AI terms you need to know today! Whether you’re a tech enthusiast or a curious novice, this list will help you understand the new branches of AI.

With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human hybrid model. From the IT helpdesk to HR support, conversational AI has revolutionised the way businesses communicate and interact with their employees. In this blog post, we’ll discover what employee

As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, but we want to know more about where the IT & ITSM industry is heading in 2023. Digital transformation is no longer a matter of choice! Providing brilliant service, exceeding

In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & GESEDIG, SDI CTO. Mauricio shared his expert views on the following: The real value of intelligent automation Where to start with intelligent automation? What sectors are the most advanced in

In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some exciting things about modern leadership: How to build an agile organisation in a sustainable manner and make it more resilient to changes? What qualities make a person a great IT