Service Desk Analyst – Virtual – May 2021
Service Desk Manager – Virtual – Jan 2021
MN Datapack: Quality Metrics
MN Datapack: Productivity Metrics
MN Datapack: Voice SLA Metrics
MN Datapack: Handle-Time Metrics
MN Datapack: Global Chat Metrics
MN Datapack: Channel Mix Metrics
MN DataPack: Global Analyst Metrics
Webinar – 10 IT Service Desk (ITSM) tool hacks – doable in hours – with high impact results
Webinar: Exploring the True Impact of the Remote Support Technologies
Virtual Service Desk Assessment