SDI & Generation Launch IT Support Bootcamp

Posted on Tuesday 27 July 2021.

SDI is excited to announce its new partnership with Generation and the launch of their IT Support training bootcamp!

Generation is a global charity that up-skills young people from diverse backgrounds that have faced barriers to employment in IT Support, Cloud and Data Engineering and connects them with socially conscious employers.

The 12-week IT Support programme provides learners with the technical and customer focused skills to thrive in entry-level positions and hit the ground running. An additional 3 days of training will be provided by SDI for learners to become qualified Service Desk Analysts upon successfully passing SDI’s SDA exam.

The charity delivers impact supporting underrepresented groups into the tech industry: 45% of learners are female and over 80% come from an ethnically diverse background.

Tessa Troubridge, CEO at Service Desk Institute said:

“SDI is delighted to be working with Generation to prepare, place, and support people into life-changing careers in IT Service that would otherwise be inaccessible. One of the groups hardest hit by the COVID19 pandemic in the UK has been young people employed in hospitality and leisure; this programme helps individuals to develop the skills to change their career path and find a new job with great prospects.”


Please get in touch with Bertie Dashwood at to learn more about Generation and hiring from their IT Support programme; alternatively, please share this link with the relevant people in your network.



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