Welcome to SDI’s latest Coffee Break series. Over the last few weeks SDI’s David Wright has been meeting many of the ITSM industry’s movers and shakers to share a coffee and chat about what is most relevant to leaders in IT service right now.
In the first of this latest series, David takes a break with one ITIL4’s most eminent authors, Barclay Rae, about social continuity during difficult times, considerations for managing teams remotely, how to keep employees engaged and what’s to come next from the ITIL4 publications.
David kicks off by helping us to get to know Barclay a little bit better in a game of cake 🍰 or pie 🥧 – which do you think Barclay leans toward? Those of you who know Barclay well will know this answer…or do you?!
Part 1 – Getting to Know Barclay RaeL Cake or Pie?
Part 2 – Social Continuity During Difficult Times
Part 3 – Considerations On Managing Teams Remotely
Part 4 – Working From Home and Employee Engagement
Part 5 – An Update On ITIL4, New Publications And Whats To Come
Series 2 looks at the topics of value, convergence and leadership particularly during challenging times. Watch it on demand now.