Revealing the IT Service & Support Awards 2020 winners!

Posted on Wednesday 2 December 2020.

On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards 2020 presentation ceremony. A year like no other, this was the very first time the awards ceremony was broadcast live from a studio!

One of the biggest celebrations of the year for service desk professionals, the awards gala dinner was viewed by almost 800 people across 46 countries. It was a thrilling end to the awards process as everyone came together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry.

We’re immensely proud of the fantastic winners. We’d like to say a huge congratulations to the brilliant finalists and to everyone who entered this year for making the awards such a prestigious annual event! Same time next year?

Best Service Desk 2020


Best Small Enterprise Managed Service Provider 2020

Optimising IT

Best Large Enterprise Managed Service Provider 2020


Service Desk Analyst 2020

Sal DeFranco – Bloomberg


Service Desk Team Leader 2020

Lucy Chieffo – DVLA


Best Service Desk CX 2020



Best Service Improvement Project 2020



Watch the full award ceremony here>>

With thanks to our 2020 Awards partner:



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