Service Desk Manager – Virtual

Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success. The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain

Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success. The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handling time and more, it can be difficult to know what your IT Service needs to be tracking, particularly for YOUR customers, goals and business. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handling time and more, it can be difficult to know what your IT Service needs to be tracking, particularly for YOUR customers, goals and business. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus

Drive continual service improvement and embed a truly customer-centric approach to delivering support within your organisation.   Who is this workshop for? This practical workshop is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also benefit anyone considering or undertaking

This ITIL4® Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.    This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.  ITIL4® Foundation introduces you to the